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SHSushant Hiray
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Enterprise AI outcomes

Selected Impact

I build AI systems that move from research to market-recognized enterprise products: conversational intelligence platforms, AI meeting workflows, and agentic systems operating across millions of business interactions.

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Proof of scale

Scale, revenue, recognition.

500M+

Calls processed

$100M+

ARR supported

EC 2024

Best of Enterprise Connect

Impact arc

From research IP to enterprise AI products.

Three connected chapters: conversational intelligence at scale, AI meeting workflows brought forward from DeepAffects, and current AI-native platform capabilities for agents and follow-through.

Flagship enterprise AI product work at RingCentral.

Enterprise conversational intelligence at scale

Led AI/ML efforts behind RingCentral's enterprise conversational intelligence platform, helping transform customer and employee interactions into searchable, analyzable, and actionable intelligence across UCaaS, CCaaS, CRM, and enterprise workflows.

Proof points

  • RingSense / ACE conversational intelligence platform
  • Enterprise Connect 2024 Overall Best of Enterprise Connect recognition
  • Summaries, trackers, call scoring, Q&A, next steps, coaching, insights, and deal / customer intelligence

Capabilities

conversational intelligenceenterprise AI productsAI productizationworkflow intelligence

Startup IP carried into enterprise meeting intelligence.

From DeepAffects to RingCentral AI meetings

Founded and built DeepAffects around conversational intelligence, then helped bring that work into RingCentral's AI meeting intelligence roadmap after the 2020 acquisition - including AI-generated summaries, action items, and follow-through workflows for hybrid work.

Proof points

  • DeepAffects acquired by RingCentral in 2020
  • AI-generated meeting summaries recognized as an Enterprise Connect 2022 finalist
  • 2022 hybrid-work launch connected AI meeting summaries, action items, and next steps to business workflows
  • Meeting intelligence work extended into productivity and CRM automation use cases

Capabilities

founder executionresearch commercializationmeeting intelligenceAI workflow automation

Current platform direction for AI-native enterprise workflows.

AI-native platform and agents

Helped shape AI-native platform capabilities that extend conversational intelligence into agents, analytics, knowledge, insights, and automated follow-through across enterprise systems.

Proof points

  • UC Today 2025 Best Use of AI recognition
  • ACE / RingCentral AI platform capabilities
  • Agentic workflows across communications, analytics, and business follow-through
  • Conversational analytics, AI agents, knowledge, insights, and automated follow-through

Capabilities

AI-native platformsagentic workflowsenterprise analyticsAI agents

Across the work, conversational AI research and startup IP became RingCentral products across meeting intelligence, RingSense / ACE, and AI-native agentic workflows.