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SHSushant Hiray
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AI EXECUTIVE / ENTERPRISE AI / PRODUCT LEADERSHIP

Turning AI Advances Into Enterprise Products That Scale

I lead machine learning and data teams building LLM platforms, conversational intelligence, and AI-native workflows with measurable enterprise impact.

  • Transforming teams from AI-assisted to AI-native
  • ACE / RingSense product leadership
  • Enterprise AI platform architecture
  • Founder with successful acquisition

Current work

Enterprise communications AI at scale.

At RingCentral, I lead ML and data teams building conversational intelligence for ACE (formerly RingSense) and AI platform capabilities.

These systems combine proprietary models, LLMs, evaluation systems, and production data infrastructure for core enterprise communications workflows.

Before RingCentral, I co-founded DeepAffects, a multimodal conversational AI company acquired in 2020. That experience shaped how I translate research into differentiated product capabilities people use at scale.

Selected impact

Proof of scale, leadership, and business outcomes.

View all impact

01

Scaling conversational AI at enterprise scope

Built and led the AI organization behind market-recognized conversational intelligence systems for enterprise communications.

02

Launching a native agentic AI platform

Led the launch of RingCentral's native agentic AI platform and aligned product, platform, design, and AI teams around AI-native workflows.

03

Founder journey: DeepAffects

Co-founded and scaled a multimodal conversational intelligence SDK business from research and productization through acquisition.

Speaking

Enterprise AI perspective for executive and technical audiences.

Curated talks and panels on enterprise AI strategy, LLM systems, agentic workflows, AI operations, and governance.

See speaking page

AI SRE fireside chat

Role
Fireside Chat
Year
2026
Event
Open House 2026 - ClickHouse Conference
Location
San Francisco, CA

Shared operational lessons for running reliable AI systems in production.

UpcomingAI Operations

Building AI-Native Data Stack

Role
Speaker
Year
2026
Event
AWS x Clickhouse AI Night
Location
San Francisco, CA

Discussed data architecture patterns required for LLM systems and agentic workflows.

LLM Systems

Retrieval in the Age of LLMs

Role
Speaker
Year
2024
Event
RetrieveX - Data Conference for AI Leaders
Location
San Francisco, CA

Covered retrieval patterns and data-system design in the LLM era.

Retrieval

Outreach

Advisory, speaking, and AI strategy conversations.

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